ToolStack

Smartsheet vs Loom

Side-by-side comparison · Updated 2026-03-30

Our VerdictSmartsheet wins overall

On G2 data, Smartsheet comes out ahead (4.4 vs Loom's 4.7). But Loom wins on specific use cases — so read the breakdown before deciding.

Choose Smartsheet if…

Choose Smartsheet if your team focuses on project tracking and resource management and fits a scaleup, enterprise profile. Starting at $9/user/mo/user/mo with a free tier. Spreadsheet-familiar interface makes adoption easy for teams transitioning from Excel — minimal training needed for basic use

Choose Loom if…

Choose Loom if your team focuses on async standups and product walkthroughs and fits a freelancer, startup profile. Starting at $12.5/user/mo/user/mo with a free tier. Fastest way to communicate complex ideas asynchronously — record screen + camera in seconds with zero setup

Smartsheet
by Smartsheet
4.4
out of 5 · 21k+ G2 reviews
Visit Smartsheet ↗
Loom
by Atlassian
4.7
out of 5 · 3k+ G2 reviews
Visit Loom ↗

Feature Comparison

FeatureSmartsheetLoom
Category
work_management
async_video
G2 Score
4.4 / 5.0
4.7 / 5.0Better
G2 Reviews
21000
2600
Free Tier
Starting Price
$9/user/moBetter
$12.5/user/mo
Mobile App
AI Features
API Access
SSO / SAML
SOC 2
Learning Curve
moderate
easy
Platforms
web, mac, windows, ios, android
web, mac, windows, ios, android, chrome_extension

Pros & Cons

Smartsheet

Pros
✓ Spreadsheet-familiar interface makes adoption easy for teams transitioning from Excel — minimal training needed for basic use
✓ Extremely powerful Gantt chart and dependency tracking capabilities, ideal for traditional project management and waterfall methodologies
✓ Robust automation engine with conditional logic, approval workflows, and automated notifications that scale across the organization
✓ Strong portfolio-level dashboards and reporting allow PMOs to aggregate data across dozens or hundreds of projects
Cons
✗ Not designed for agile/Scrum teams — lacks native sprint planning, backlog management, and velocity tracking
✗ Pricing can escalate quickly at scale since every collaborator who edits needs a licensed seat
✗ Sheet-based architecture creates data silos — cross-sheet references and formulas become complex and brittle at scale

Loom

Pros
✓ Fastest way to communicate complex ideas asynchronously — record screen + camera in seconds with zero setup
✓ Loom AI automatically generates titles, summaries, chapters, and action items, saving significant post-recording effort
✓ Extremely low learning curve — even non-technical stakeholders adopt it instantly, making it ideal for cross-functional PM communication
✓ Deep Atlassian ecosystem integration (Jira, Confluence) since acquisition, embedding videos directly in project documentation
Cons
✗ Free tier is heavily limited — 25 videos max and 5-minute duration cap forces early upgrade for active users
✗ Video editing capabilities are basic — trimming and stitching only, no advanced editing features compared to dedicated video tools
✗ No native project management features — purely a communication layer that must pair with other PM tools

Frequently Asked Questions

It depends on your needs. Smartsheet scores 4.4/5 on G2, while Loom scores 4.7/5. Smartsheet is better for project_tracking and resource_management, while Loom excels at async_standups and product_walkthroughs.
Smartsheet starts at $9/user/mo per user/month with a free tier. Loom starts at $12.5/user/mo per user/month with a free tier.
Smartsheet supports 150 integrations, while Loom supports 100.
Full Smartsheet Review →Full Loom Review →
Data verified 2026-03-30. Some links may be affiliate links — see disclosure.