Video ConferencingCollaboration
Zoom Review
by Zoom · San Jose, California, USA · Founded 2011
G2 Score
4.5
Reviews
55k+
Starting Price
$13.33/user/mo
Free Tier
Yes
Learning Curve
Easy
Quick Answer
Zoom is a video conferencing tool rated 4.5/5 on G2 from 55k+ reviews. It's best for product and engineering teams using scrum or kanban. Pricing starts at $13.33/user/mo, with a free tier available.
Pros & Cons
Pros
Industry-standard video conferencing — virtually universal adoption means zero friction scheduling calls with external stakeholders, clients, and candidates
Zoom AI Companion provides genuinely useful meeting summaries, action items, and smart chapters — included at no extra cost for paid plans
Exceptional call quality and reliability even on lower bandwidth connections, with optimized performance across all platforms
Massive integration ecosystem with 2,500+ apps on the Zoom Marketplace covering CRM, project management, and productivity tools
Generous free tier allows 100-participant meetings, making it accessible for freelancers and small teams
Comprehensive unified communications platform (Zoom Workplace) combining meetings, chat, phone, whiteboard, and email reduces tool sprawl
Cons
Free tier limits group meetings to 40 minutes, which can disrupt longer product discovery sessions or workshops
Security concerns from early pandemic era (Zoombombing) still linger in perception, despite significant improvements since 2020
Zoom Phone and Webinars are add-on products with separate pricing — the full unified communications stack gets expensive quickly
Team Chat functionality is less mature and less adopted than Slack or Microsoft Teams for persistent async communication
SSO/SAML requires Business tier or above, which can be a barrier for security-conscious startups on smaller budgets
Recording storage on cloud is limited by plan tier — large teams doing frequent user interviews can burn through allocation fast
Pricing
Free
$0
Up to 100 participants, 40-minute limit on group meetings, local recording only
Standard
$13.33
per user / month
Premium
$18.32
per user / month
Enterprise
Custom
* Zoom Workplace plans. Pro plan supports up to 100 participants with 30-hour meeting duration. Business plan supports up to 300 participants. Business Plus and Enterprise tiers add phone, translated captions, and more. Annual billing saves ~17%. Zoom Webinars, Zoom Rooms, and Zoom Phone are add-on products with separate pricing.
View current pricing on Zoom Last verified: 2026-03-30
Key Features
Roadmapping
Sprint Planning
Backlog Management
Kanban Boards
Gantt Charts
Okr Tracking
User Feedback Management
Customer Portal
Idea Management
Analytics Dashboard
Custom Workflows
Custom Fields
Automations
Time Tracking
Resource Management
Portfolio Management
Api Access
Webhooks
Mobile App
Offline Mode
Ai Features
Templates Library
Guest Access
Sso Saml
Soc2 Compliant
Gdpr Compliant
Hipaa Compliant
On Premise Option
Video Conferencing
Screen Sharing
Recording
Cloud Recording
Breakout Rooms
Virtual Backgrounds
Waiting Room
Live Transcription
Live Translation
Whiteboard
Team Chat
Phone System
Webinar Capability
End To End Encryption
Calendar Integration
Scheduling Assistant
Integrations
Zoom supports 2,500+ integrations. View marketplace ↗
confluencetrelloslackgithubgitlabmiroasananotionsalesforcezendeskintercomzapierhubspotgoogle drivedropbox
Who Is Zoom Best For?
Team sizes
freelancerstartupscaleupenterprise
Roles
productengineeringdesignmarketingsalescustomer successexecutive
Methodologies
scrumkanbansafewaterfallremote first
Industries
saasfintechenterprise softwarehealthcareeducationgovernmentprofessional services
Frequently Asked Questions
Disclaimer: This review is based on publicly available data from G2, official documentation, and third-party sources. Pricing verified on 2026-03-30. Some links may be affiliate links — see our disclosure. Last updated: 2026-03-30.