Feedback ManagementStrategy & Discovery
UserVoice Review
by UserVoice · San Francisco, California · Founded 2008
G2 Score
4.2
Reviews
200
Starting Price
N/A
Free Tier
No
Learning Curve
Moderate
Quick Answer
UserVoice is a feedback management tool rated 4.2/5 on G2 from 200 reviews. It's best for product and customer_success teams using continuous_discovery or jobs_to_be_done. Pricing starts at N/A.
Pros & Cons
Pros
Purpose-built for product feedback management — deeply focused on capturing, organizing, and prioritizing customer and internal feedback at scale
Powerful Salesforce integration lets teams tie feedback to revenue data, enabling evidence-based prioritization by account value and segment
Internal contributor sidebar allows customer-facing teams (sales, support, CS) to submit feedback on behalf of customers without leaving their workflow
Smart vote merging and AI-driven clustering automatically consolidates duplicate ideas, keeping the feedback backlog clean
Robust segmentation and filtering enables product teams to analyze feedback by customer segment, plan, revenue, and custom attributes
Mature platform with 15+ years of iteration — well-understood workflows and trusted by enterprise product teams
Cons
Premium pricing puts it out of reach for startups and smaller teams — no free tier and plans start near $800/month
UI and design feel dated compared to newer competitors like Productboard, Canny, and Cycle
Limited native integrations — lacks direct connections to popular PM and design tools like Jira (requires workarounds), Figma, Linear, and Notion
No mobile app — product managers and contributors must rely entirely on the web interface
Public-facing feedback portals can create customer expectation management challenges if not carefully curated
Reporting and analytics, while functional, lack the visual polish and depth of newer feedback management platforms
Pricing
Standard
$
per user / month
Premium
$
per user / month
Enterprise
Custom
* UserVoice uses tiered flat-rate pricing based on plan level (Essentials, Premium, Enterprise) rather than per-seat. Pricing starts around $799/month for Essentials (billed annually). All plans are quote-based; exact pricing may vary. Verify with vendor.
View current pricing on UserVoice Last verified: 2026-03-30
Key Features
Roadmapping
Sprint Planning
Backlog Management
Kanban Boards
Gantt Charts
Okr Tracking
User Feedback Management
Customer Portal
Idea Management
Analytics Dashboard
Custom Workflows
Custom Fields
Automations
Time Tracking
Resource Management
Portfolio Management
Api Access
Webhooks
Mobile App
Offline Mode
Ai Features
Templates Library
Guest Access
Sso Saml
Soc2 Compliant
Gdpr Compliant
Hipaa Compliant
On Premise Option
Integrations
UserVoice supports 40+ integrations. View marketplace ↗
trelloslackteamssalesforcezendeskintercomzapierhubspotazure devops
Who Is UserVoice Best For?
Team sizes
scaleupenterprise
Roles
productcustomer successux research
Methodologies
continuous discoveryjobs to be donelean
Industries
saasenterprise softwarefintechhealthcaremarketplace
Frequently Asked Questions
Disclaimer: This review is based on publicly available data from G2, official documentation, and third-party sources. Pricing verified on 2026-03-30. Some links may be affiliate links — see our disclosure. Last updated: 2026-03-30.