surveysStrategy & Discovery
SurveyMonkey Review
by Momentive · San Mateo, California, USA · Founded 1999
G2 Score
4.4
Reviews
18k+
Starting Price
$39/user/mo
Free Tier
Yes
Learning Curve
Easy
Quick Answer
SurveyMonkey is a surveys tool rated 4.4/5 on G2 from 18k+ reviews. It's best for product and ux_research teams using design_thinking or jobs_to_be_done. Pricing starts at $39/user/mo, with a free tier available.
Pros & Cons
Pros
Most recognized survey platform globally — extremely easy to use with an intuitive drag-and-drop builder that requires zero training
250+ pre-built survey templates covering NPS, CSAT, market research, employee engagement, and academic use cases
SurveyMonkey Audience provides access to a global panel of millions of respondents for instant market research without recruiting participants
Powerful analytics with built-in cross-tabulation, sentiment analysis, statistical significance testing, and exportable dashboards
Strong integration ecosystem with Salesforce, HubSpot, Slack, Teams, Zapier, and 200+ tools for automating survey data into PM workflows
Generous question type library (25+) with advanced logic features including skip logic, branching, randomization, and A/B testing on survey designs
Cons
Free tier is severely limited — 10 questions and 25 responses per survey make it essentially unusable for real research
Per-user pricing is expensive compared to alternatives like Typeform and Google Forms, especially for teams needing advanced features
Survey design customization and branding options are locked behind premium tiers — free and standard surveys show SurveyMonkey branding
Data analysis capabilities, while solid, are less powerful than dedicated research platforms like Qualtrics for complex statistical analysis
Respondent experience can feel generic and dated compared to more modern, conversational survey tools like Typeform
HIPAA compliance and advanced security features (SSO/SAML, data encryption at rest) require Enterprise plan at custom pricing
Pricing
Free
$0
Up to 10 questions per survey, 25 responses per survey, basic question types
Standard
$39
per user / month
Premium
$119
per user / month
Enterprise
Custom
* Individual plans (Standard Monthly ~$39/mo, Advantage ~$49/mo annual, Premier ~$119/mo annual). Team plans start at 3 users with Team Advantage at ~$25/user/mo annual and Team Premier at ~$75/user/mo annual. Enterprise pricing is custom. Free Basic plan is heavily limited. Prices vary by region.
View current pricing on SurveyMonkey Last verified: 2026-03-30
Key Features
Roadmapping
Sprint Planning
Backlog Management
Kanban Boards
Gantt Charts
Okr Tracking
User Feedback Management
Customer Portal
Idea Management
Analytics Dashboard
Custom Workflows
Custom Fields
Automations
Time Tracking
Resource Management
Portfolio Management
Api Access
Webhooks
Mobile App
Offline Mode
Ai Features
Templates Library
Guest Access
Sso Saml
Soc2 Compliant
Gdpr Compliant
Hipaa Compliant
On Premise Option
Survey Builder
Skip Logic
Branching Logic
Randomization
Multilingual Surveys
White Labeling
Nps Surveys
Csat Surveys
Audience Panel
Cross Tabulation
Statistical Significance Testing
Response Quotas
Anonymous Responses
Custom Branding
Embed Surveys
Email Distribution
Link Sharing
Qr Codes
A B Testing
Integrations
SurveyMonkey supports 200+ integrations. View marketplace ↗
slackteamssalesforcezendeskzapierhubspotgoogle drive
Who Is SurveyMonkey Best For?
Team sizes
freelancerstartupscaleupenterprise
Roles
productux researchmarketingcustomer successhrmarket research
Methodologies
design thinkingjobs to be doneleancontinuous discovery
Industries
saaseducationhealthcareretailfinancial servicesnonprofitgovernment
Frequently Asked Questions
Disclaimer: This review is based on publicly available data from G2, official documentation, and third-party sources. Pricing verified on 2026-03-30. Some links may be affiliate links — see our disclosure. Last updated: 2026-03-30.