Session ReplayAnalytics
Smartlook Review
by Smartlook · Brno, Czech Republic · Founded 2016
G2 Score
4.4
Reviews
200
Starting Price
N/A
Free Tier
Yes
Learning Curve
Moderate
Quick Answer
Smartlook is a session replay tool rated 4.4/5 on G2 from 200 reviews. It's best for product and ux_design teams using lean or agile. Pricing starts at N/A, with a free tier available.
Pros & Cons
Pros
Combined web and mobile app session recording in one platform — supports iOS, Android, React Native, and Flutter natively
Retroactive event definition allows you to create events on historical data without re-deploying code, saving significant developer time
Always-on recording approach captures every session by default, so you never miss critical user interactions or edge-case bugs
Strong funnel analysis tied directly to session replays — click any funnel drop-off step to immediately watch sessions of users who churned
Very quick setup with a single code snippet — most teams are recording sessions within an hour of signing up
Generous free tier with 3,000 sessions/month makes it accessible for early-stage startups and side projects
Cons
Session volume-based pricing can become expensive quickly for high-traffic websites and apps with millions of monthly visitors
Heatmap capabilities are less advanced compared to dedicated tools like Hotjar or Contentsquare — limited segmentation options on lower tiers
No built-in A/B testing or experimentation features — requires pairing with a separate tool for conversion experiments
Data retention is limited on lower-tier plans (1-3 months), which can be restrictive for long-term behavioral analysis
Dashboard customization and reporting features are less flexible than analytics-first tools like Amplitude or Mixpanel
Recording large single-page applications with heavy DOM mutations can occasionally impact page performance or produce incomplete replays
Pricing
Free
$0
Up to 3,000 sessions/month, 1 month data retention, basic heatmaps
Standard
$
per user / month
Premium
$
per user / month
Enterprise
Custom
* Pricing is session-based rather than per-seat. Pro plan starts around $55/month for 5,000 sessions/month. Enterprise plan includes custom session volumes, extended data retention, and priority support. Prices vary based on session volume and features selected.
View current pricing on Smartlook Last verified: 2026-03-30
Key Features
Roadmapping
Sprint Planning
Backlog Management
Kanban Boards
Gantt Charts
Okr Tracking
User Feedback Management
Customer Portal
Idea Management
Analytics Dashboard
Custom Workflows
Custom Fields
Automations
Time Tracking
Resource Management
Portfolio Management
Api Access
Webhooks
Mobile App
Offline Mode
Ai Features
Templates Library
Guest Access
Sso Saml
Soc2 Compliant
Gdpr Compliant
Hipaa Compliant
On Premise Option
Session Replay
Heatmaps
Funnel Analysis
Event Tracking
Retroactive Events
Mobile App Recording
Web Recording
Rage Click Detection
Crash Reporting
User Identification
Custom Events
Segment Filtering
Dev Tools In Replay
Integrations
Smartlook supports 50+ integrations. View marketplace ↗
slackteamssalesforcezendeskintercomzapierhubspotgoogle analyticssegmentmixpanelamplitudejiragoogle tag managershopifywordpressbugsnagsentry
Who Is Smartlook Best For?
Team sizes
startupscaleupenterprise
Roles
productux designmarketingengineeringcustomer success
Methodologies
leanagilegrowth hackingdesign thinking
Industries
saasecommercefintechmediagamingmobile apps
Frequently Asked Questions
Disclaimer: This review is based on publicly available data from G2, official documentation, and third-party sources. Pricing verified on 2026-03-30. Some links may be affiliate links — see our disclosure. Last updated: 2026-03-30.