shared_inboxSaaS Business
Missive Review
by Missive · Quebec City, Canada · Founded 2015
G2 Score
4.8
Reviews
200
Starting Price
$18/user/mo
Free Tier
Yes
Learning Curve
Low
Quick Answer
Missive is a shared_inbox tool rated 4.8/5 on G2 from 200 reviews. It's best for customer_support and sales teams using inbox_zero or collaborative_email. Pricing starts at $18/user/mo, with a free tier available.
Pros & Cons
Pros
Exceptionally high G2 rating (4.8) reflects a polished, well-designed product that users genuinely enjoy
True collaborative email — shared drafts, inline @mentions, and internal comments on email threads eliminate the need for side-channel discussions
Multi-channel support (email, SMS, WhatsApp, social DMs, live chat) in a single unified inbox reduces tool sprawl
Native desktop apps for Mac, Windows, and Linux feel fast and responsive, unlike many web-only competitors
Built-in AI writing assistance (drafting, translation, summarization) integrated directly into the compose flow
Rules engine and automation capabilities allow teams to auto-assign, label, and route conversations without third-party tools
Cons
Relatively small user community and ecosystem compared to established shared inbox tools like Front or Zendesk
No built-in knowledge base or help center — teams needing self-service support must integrate a separate tool
Free tier is essentially single-user with 15-day history, making it impractical for real team evaluation without a trial
Reporting and analytics are basic compared to dedicated customer support platforms — limited SLA tracking and CSAT measurement
SSO/SAML is restricted to the premium tier, which can be a blocker for security-conscious mid-market teams
Limited native CRM integrations beyond Salesforce and HubSpot — deeper CRM workflows require Zapier or custom API work
Pricing
Free
$0
Up to 1 user, limited shared mailboxes, basic features, 15-day message history
Standard
$18
per user / month
Premium
$26
per user / month
* Prices shown for monthly billing. Annual billing offers approximately 15-20% savings. Free tier is limited to a single user and 15-day message history. The Starter plan includes core shared inbox features; Productive and Business plans add rules, integrations, and advanced permissions.
View current pricing on Missive Last verified: 2026-03-30
Key Features
Roadmapping
Sprint Planning
Backlog Management
Kanban Boards
Gantt Charts
Okr Tracking
User Feedback Management
Customer Portal
Idea Management
Analytics Dashboard
Custom Workflows
Custom Fields
Automations
Time Tracking
Resource Management
Portfolio Management
Api Access
Webhooks
Mobile App
Offline Mode
Ai Features
Templates Library
Guest Access
Sso Saml
Soc2 Compliant
Gdpr Compliant
Hipaa Compliant
On Premise Option
Shared Inbox
Shared Drafts
Internal Chat
Live Chat Widget
Email Delegation
Collision Detection
Canned Responses
Rules Engine
Multi Channel
Integrations
Missive supports 50+ integrations. View marketplace ↗
trelloslackgithubasananotionsalesforcezapierhubspotgoogle drivedropbox
Who Is Missive Best For?
Team sizes
freelancerstartupscaleup
Roles
customer supportsalesoperationsaccount managementfounders
Methodologies
inbox zerocollaborative emailshared ownership
Industries
saasecommerceagencyprofessional servicesreal estate
Frequently Asked Questions
Disclaimer: This review is based on publicly available data from G2, official documentation, and third-party sources. Pricing verified on 2026-03-30. Some links may be affiliate links — see our disclosure. Last updated: 2026-03-30.