Incident Managementdeveloper_tools
FireHydrant Review
by FireHydrant · New York, NY, USA · Founded 2018
G2 Score
4.7
Reviews
200
Starting Price
$verify_required/user/mo
Free Tier
Yes
Learning Curve
Moderate
Quick Answer
FireHydrant is a incident management tool rated 4.7/5 on G2 from 200 reviews. It's best for engineering and devops teams using sre or devops. Pricing starts at $verify_required/user/mo, with a free tier available.
Pros & Cons
Pros
End-to-end incident lifecycle management — covers detection, triage, communication, resolution, and retrospectives in a single platform
Deep Slack and Microsoft Teams integration enables teams to manage entire incidents from chat without context-switching
Automated runbooks and customizable incident workflows reduce manual toil and enforce consistency during high-pressure incidents
Built-in status pages for both internal and external communication keep stakeholders informed without separate tooling
Strong analytics and reporting on MTTD, MTTR, incident frequency, and service reliability help teams measure and improve over time
Service catalog with dependency mapping provides clear ownership and blast radius understanding during incidents
Cons
No native on-call scheduling — relies on third-party integrations like PagerDuty or Opsgenie for alerting and on-call rotation
No native mobile app — incident responders must rely on Slack/Teams mobile or web browser for on-the-go response
Pricing can scale quickly for larger engineering organizations as it is per-seat based
SSO/SAML and advanced RBAC gated behind Enterprise tier, which may be cost-prohibitive for smaller teams
Relatively smaller ecosystem and community compared to established incident management players like PagerDuty
Initial setup of service catalog, runbooks, and workflows requires meaningful upfront investment to realize full value
Pricing
Free
$0
Up to 5 users, limited incidents, basic integrations, community support
Standard
$verify_required
per user / month
Premium
$verify_required
per user / month
Enterprise
Custom
* FireHydrant offers Free, Pro, and Enterprise tiers. Pro pricing is per-seat with annual billing discounts. Enterprise includes SSO/SAML, advanced RBAC, dedicated support, and custom SLAs. Exact per-seat pricing should be verified on their website.
View current pricing on FireHydrant Last verified: 2026-03-30
Key Features
Roadmapping
Sprint Planning
Backlog Management
Kanban Boards
Gantt Charts
Okr Tracking
User Feedback Management
Customer Portal
Idea Management
Analytics Dashboard
Custom Workflows
Custom Fields
Automations
Time Tracking
Resource Management
Portfolio Management
Api Access
Webhooks
Mobile App
Offline Mode
Ai Features
Templates Library
Guest Access
Sso Saml
Soc2 Compliant
Gdpr Compliant
Hipaa Compliant
On Premise Option
Incident Response
Runbooks
Status Pages
Service Catalog
Retrospectives
Sli Slo Tracking
Change Events
On Call Scheduling
Integrations
FireHydrant supports 50+ integrations. View marketplace ↗
confluenceslackteamsgithubgitlablinearzendeskzapierpagerdutyopsgeniedatadogjirastatuspagevictoropsshortcutgoogle meetzoom
Who Is FireHydrant Best For?
Team sizes
scaleupenterprise
Roles
engineeringdevopssreplatform engineeringengineering management
Methodologies
sredevopsincident command system
Industries
saasfintechenterprise softwareecommercemedia streamingcloud infrastructure
Frequently Asked Questions
Disclaimer: This review is based on publicly available data from G2, official documentation, and third-party sources. Pricing verified on 2026-03-30. Some links may be affiliate links — see our disclosure. Last updated: 2026-03-30.