Customer SuccessSaaS Business
Custify Review
by Custify · Bucharest, Romania · Founded 2017
G2 Score
4.8
Reviews
200
Starting Price
N/A
Free Tier
No
Learning Curve
Moderate
Quick Answer
Custify is a customer success tool rated 4.8/5 on G2 from 200 reviews. It's best for customer_success_manager and customer_success_leader teams using customer_success or account_management. Pricing starts at N/A.
Pros & Cons
Pros
Exceptionally high G2 satisfaction score (4.8) reflecting strong user happiness, particularly among SMB and mid-market SaaS companies
Powerful automation engine with playbooks that let CS teams automate repetitive tasks like health-based alerts, lifecycle emails, and task assignments
Intuitive customer 360-degree view consolidates product usage data, support tickets, billing info, and communication history in one dashboard
Flexible health scoring system allows teams to build custom, multi-dimensional health scores combining product usage, support activity, NPS, and payment data
Strong native integrations with key SaaS tools like Stripe, Segment, HubSpot, Salesforce, and Intercom — plus Zapier for extending connectivity
Responsive customer support and dedicated onboarding assistance frequently praised in user reviews, with hands-on implementation help
Cons
No mobile app available — CS managers cannot check customer health or respond to alerts on the go
Custom quote-based pricing with no transparent pricing page makes it difficult for teams to evaluate costs before engaging sales
Smaller integration ecosystem (~50 integrations) compared to larger competitors like Gainsight or Totango/Vitally
Reporting and analytics, while functional, are less advanced and customizable compared to enterprise-grade competitors like Gainsight
Limited brand recognition and smaller community compared to market leaders — fewer third-party resources, templates, and best practices available
Best suited for SMB to mid-market SaaS companies — may lack depth for complex enterprise CS operations with thousands of accounts
Pricing
Standard
$
per user / month
Premium
$
per user / month
Enterprise
Custom
* Custify uses custom quote-based pricing based on number of customers tracked, not per-seat. Plans include Starter, Professional, and Enterprise tiers. All pricing requires contacting sales for a quote. Free 14-day trial available.
View current pricing on Custify Last verified: 2026-03-30
Key Features
Roadmapping
Sprint Planning
Backlog Management
Kanban Boards
Gantt Charts
Okr Tracking
User Feedback Management
Customer Portal
Idea Management
Analytics Dashboard
Custom Workflows
Custom Fields
Automations
Time Tracking
Resource Management
Portfolio Management
Api Access
Webhooks
Mobile App
Offline Mode
Ai Features
Templates Library
Guest Access
Sso Saml
Soc2 Compliant
Gdpr Compliant
Hipaa Compliant
On Premise Option
Customer Health Scoring
Lifecycle Management
Churn Prediction
Revenue Tracking
Task Management
Playbooks
Customer Segmentation
Nps Csat Tracking
Customer 360 View
Integrations
Custify supports 50+ integrations. View marketplace ↗
slackteamssalesforcezendeskintercomzapierhubspot
Who Is Custify Best For?
Team sizes
startupscaleup
Roles
customer success managercustomer success leaderaccount managerproductrevenue operations
Methodologies
customer successaccount managementland and expand
Industries
saasfintechenterprise softwaremartechhealthtech
Frequently Asked Questions
Disclaimer: This review is based on publicly available data from G2, official documentation, and third-party sources. Pricing verified on 2026-03-30. Some links may be affiliate links — see our disclosure. Last updated: 2026-03-30.