customer_messagingSaaS Business
Crisp Review
by Crisp · Nantes, France · Founded 2015
G2 Score
4.5
Reviews
300
Starting Price
N/A
Free Tier
Yes
Learning Curve
Easy
Quick Answer
Crisp is a customer_messaging tool rated 4.5/5 on G2 from 300 reviews. It's best for customer_support and customer_success teams using conversational_support or proactive_messaging. Pricing starts at N/A, with a free tier available.
Pros & Cons
Pros
All-in-one customer messaging platform combining live chat, shared inbox, knowledge base, chatbot, and CRM at an affordable price point
Flat workspace-based pricing instead of per-seat — extremely cost-effective for growing teams compared to Intercom or Zendesk
True multichannel inbox aggregating email, live chat, WhatsApp, Messenger, Instagram, Telegram, SMS, and more into a single view
Built-in co-browsing and video chat features (MagicBrowse) allow support agents to see and interact with the customer's screen in real time
Clean, modern UI with fast setup — most teams can go live with the chat widget in under 10 minutes
GDPR-compliant with EU-based data hosting, appealing to European SaaS companies and privacy-conscious teams
Cons
Reporting and analytics are basic compared to enterprise-grade tools like Zendesk or Intercom — limited custom dashboards
No SOC 2 compliance certification, which can be a blocker for enterprise procurement processes
Chatbot builder (Bot plugin) requires the Unlimited plan, making automation inaccessible on lower tiers
Integration ecosystem is relatively small (~50 integrations) compared to Intercom (300+) or Zendesk (1,000+)
Knowledge base and advanced features are locked behind the Unlimited tier — Pro plan feels limited for scaling teams
Search and filtering within the shared inbox can feel sluggish for teams handling very high ticket volumes (1,000+ conversations/day)
Pricing
Free
$0
2 seats, basic live chat widget, contact form, mobile app, 5,000 contacts
Standard
$
per user / month
Premium
$
per user / month
Enterprise
Custom
* Crisp uses workspace-based flat pricing, not per-seat. Free (Basic) plan: $0/month for 2 seats. Pro plan: $25/month per workspace with 4 seats. Unlimited plan: $95/month per workspace with 20 seats. Enterprise is custom. Annual billing saves ~10%. All paid plans include 14-day free trial.
View current pricing on Crisp Last verified: 2026-03-30
Key Features
Roadmapping
Sprint Planning
Backlog Management
Kanban Boards
Gantt Charts
Okr Tracking
User Feedback Management
Customer Portal
Idea Management
Analytics Dashboard
Custom Workflows
Custom Fields
Automations
Time Tracking
Resource Management
Portfolio Management
Api Access
Webhooks
Mobile App
Offline Mode
Ai Features
Templates Library
Guest Access
Sso Saml
Soc2 Compliant
Gdpr Compliant
Hipaa Compliant
On Premise Option
Live Chat
Shared Inbox
Knowledge Base
Chatbot
Co Browsing
Video Chat
Status Page
Campaigns
Multichannel
Integrations
Crisp supports 50+ integrations. View marketplace ↗
trelloslackteamsgithubsalesforcezapierhubspot
Who Is Crisp Best For?
Team sizes
solostartupscaleup
Roles
customer supportcustomer successmarketingsalesproduct
Methodologies
conversational supportproactive messagingomnichannel engagement
Industries
saasecommercemarketplaceagencystartup
Frequently Asked Questions
Disclaimer: This review is based on publicly available data from G2, official documentation, and third-party sources. Pricing verified on 2026-03-30. Some links may be affiliate links — see our disclosure. Last updated: 2026-03-30.