ToolStack
Feedback ManagementStrategy & Discovery

Canny Review

by Canny · Remote (US-based) · Founded 2017

G2 Score
4.6
Reviews
100
Starting Price
N/A
Free Tier
Yes
Learning Curve
Easy
Quick Answer

Canny is a feedback management tool rated 4.6/5 on G2 from 100 reviews. It's best for product and customer_success teams using lean or customer_driven. Pricing starts at N/A, with a free tier available.

Pros & Cons

Pros
Beautifully simple UI that requires almost no onboarding — teams can be collecting feedback within hours of setup
Public-facing feedback boards let users submit and vote on feature requests, creating transparent customer communication
Built-in public roadmap and changelog features close the loop between collecting feedback and communicating decisions
Strong native integrations with project management tools (Jira, Linear, Asana, GitHub) so feedback flows directly into dev workflows
AI-powered duplicate detection and feedback summarization reduces manual triage work significantly
Revenue and user data syncing from Intercom, HubSpot, and Salesforce enables prioritization by customer value and ARR impact
Cons
Not a full project management tool — requires pairing with Jira, Linear, or similar for actual development tracking
Free plan is very limited (100 posts, 1 board) making it impractical beyond initial evaluation
Pricing jumps significantly between Starter ($79/mo) and Growth ($359/mo) which can be steep for early-stage startups
Reporting and analytics are relatively basic compared to dedicated product analytics tools
No native mobile app — management and moderation must be done through the web interface
Public voting boards can create expectation management challenges — users may expect top-voted features to be built first

Pricing

Free
$0
Up to 100 tracked posts, 1 board, limited integrations
Standard
$
per user / month
Premium
$
per user / month
Enterprise
Custom

* Canny uses flat-rate plan pricing rather than per-seat. Free plan available. Starter plan at $79/month, Growth plan at $359/month (billed annually). Business plan is custom pricing. Prices are per-company, not per-user. Admin seats vary by plan.

View current pricing on Canny Last verified: 2026-03-30

Key Features

Roadmapping
Sprint Planning
Backlog Management
Kanban Boards
Gantt Charts
Okr Tracking
User Feedback Management
Customer Portal
Idea Management
Analytics Dashboard
Custom Workflows
Custom Fields
Automations
Time Tracking
Resource Management
Portfolio Management
Api Access
Webhooks
Mobile App
Offline Mode
Ai Features
Templates Library
Guest Access
Sso Saml
Soc2 Compliant
Gdpr Compliant
Hipaa Compliant
On Premise Option

Integrations

Canny supports 50+ integrations. View marketplace ↗

trelloslackteamsgithubgitlabasanalinearsalesforcezendeskintercomzapierhubspotazure devops

Who Is Canny Best For?

Team sizes
startupscaleup
Roles
productcustomer successmarketing
Methodologies
leancustomer drivencontinuous discovery
Industries
saasb2b softwaredeveloper toolsmarketplace

Frequently Asked Questions

Yes. Canny has a free tier. Up to 100 tracked posts, 1 board, limited integrations
Canny starts at N/A for its standard plan. Canny uses flat-rate plan pricing rather than per-seat. Free plan available. Starter plan at $79/month, Growth plan at $359/month (billed annually). Business plan is custom pricing. Prices are per-company, not per-user. Admin seats vary by plan.
Canny is best suited for product, customer_success, marketing in startup, scaleup teams using lean, customer_driven, continuous_discovery methodologies.
Yes, Canny has a native Slack integration.
Disclaimer: This review is based on publicly available data from G2, official documentation, and third-party sources. Pricing verified on 2026-03-30. Some links may be affiliate links — see our disclosure. Last updated: 2026-03-30.