reputation_managementSaaS Business
Birdeye Review
by Birdeye · Palo Alto, California · Founded 2012
G2 Score
4.8
Reviews
3k+
Starting Price
N/A
Free Tier
No
Learning Curve
Moderate
Quick Answer
Birdeye is a reputation_management tool rated 4.8/5 on G2 from 3k+ reviews. It's best for marketing and customer_success teams using customer_experience_management or reputation_management. Pricing starts at N/A.
Pros & Cons
Pros
All-in-one reputation management platform combining reviews, listings, surveys, social, and messaging — reduces need for multiple point solutions
Exceptionally strong review generation workflow with automated SMS and email requests that dramatically increase review volume across Google, Facebook, and 200+ sites
Purpose-built for multi-location businesses with centralized dashboards, location-level permissions, and comparative analytics across hundreds or thousands of locations
AI-powered review response suggestions save significant time for teams managing high volumes of customer reviews across platforms
Deep integrations with 3,000+ business tools including major CRMs, PMS systems, and healthcare/dental practice management software via native and API connections
HIPAA-compliant messaging and review management makes it one of the few platforms suitable for healthcare organizations
Cons
Pricing is opaque and per-location — costs escalate quickly for multi-location businesses and require contacting sales for any quote
Contract terms are typically annual with limited flexibility — some users report difficulty canceling or reducing locations mid-contract
The breadth of features (reviews, surveys, social, messaging, webchat) means individual modules are not as deep as best-of-breed competitors like Podium for messaging or Hootsuite for social
Initial setup and integration with existing practice management or CRM systems can be complex and time-consuming, especially for large enterprises
Reporting customization is limited in lower tiers — advanced analytics and white-label reporting require higher-priced plans
Customer support quality varies — while dedicated account managers are available, response times for technical issues can be inconsistent
Pricing
Standard
$
per user / month
Premium
$
per user / month
Enterprise
Custom
* Birdeye uses per-location pricing with tiered plans (Starter, Growth, Dominate). Pricing is not publicly listed and requires contacting sales. Costs vary based on number of locations and selected modules. Typical starting price is approximately $299/month per location — verify_required.
View current pricing on Birdeye Last verified: 2026-03-30
Key Features
Roadmapping
Sprint Planning
Backlog Management
Kanban Boards
Gantt Charts
Okr Tracking
User Feedback Management
Customer Portal
Idea Management
Analytics Dashboard
Custom Workflows
Custom Fields
Automations
Time Tracking
Resource Management
Portfolio Management
Api Access
Webhooks
Mobile App
Offline Mode
Ai Features
Templates Library
Guest Access
Sso Saml
Soc2 Compliant
Gdpr Compliant
Hipaa Compliant
On Premise Option
Review Generation
Review Monitoring
Listings Management
Sentiment Analysis
Survey Builder
Nps Tracking
Social Media Management
Webchat
Mass Texting
Ticketing
Competitive Benchmarking
Multi Location Management
White Label
Integrations
Birdeye supports 3,000+ integrations. View marketplace ↗
slackteamssalesforcezendeskzapierhubspot
Who Is Birdeye Best For?
Team sizes
scaleupenterprise
Roles
marketingcustomer successoperationslocal store manager
Methodologies
customer experience managementreputation managementlocal seo
Industries
healthcareautomotivefinancial serviceshospitalityreal estateretailhome servicesdentallegal
Frequently Asked Questions
Disclaimer: This review is based on publicly available data from G2, official documentation, and third-party sources. Pricing verified on 2026-03-30. Some links may be affiliate links — see our disclosure. Last updated: 2026-03-30.